Gaya APA

Thompson, H. (1976). The Customer Centered Enterprise : How IBM and Other Word Class Companies Achieve Extraordinary Results by Putting Customers First (1). Amerika: R. R. Donnelley & Sons.

Gaya MLA

Thompson, Harvey. "The Customer Centered Enterprise : How IBM and Other Word Class Companies Achieve Extraordinary Results by Putting Customers First". 1 Amerika: R. R. Donnelley & Sons, 1976. Text.